Frequently Asked Questions
Everything you need to know about our custom-made apparel and ordering process.
How do I determine my correct size for custom orders?
We provide a comprehensive measurement guide on our website. Since our pieces are often handmade to order, we recommend measuring yourself accurately and comparing the results to our size chart or providing custom measurements at checkout.
What is the typical production time for handmade items?
Most of our items are made-to-order to ensure the highest quality and minimize waste. Production typically takes 2 to 4 weeks before your order is ready for shipment.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and the selected shipping method at checkout.
What is your return policy for intimate apparel?
Due to the personal and custom nature of our products, we generally do not accept returns on intimate items for hygiene reasons. However, if there is a manufacturing defect, please contact us within 14 days for a resolution.
Can I request a custom design or modification?
Absolutely. We specialize in inclusive and gender-affirming fashion. If you need a specific modification for fit or functionality, please reach out to our team before placing your order.
What payment methods do you accept?
We accept all major credit cards, PayPal, and various localized payment options to ensure a secure and convenient checkout experience.